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Description
x Bienvenue dans notre magasin
Cette robe est faite sur commande. Que vous choisissiez une taille standard ou des mesures personnalisées, nos tailleurs confectionnent chaque robe sur commande. Veuillez vous assurer que les mesures détaillées correspondent à la taille dont vous avez besoin. La taille par défaut du système est basée sur la taille américaine. Si vous souhaitez une robe sur mesure, veuillez nous laisser un message concernant vos détails et votre demande.
1. Buste = ___ cm/pouce
2. Taille = ___ cm/pouce
3. Hanches = ___ cm/pouce
4. Longueur = ___ cm/pouce (épaule au sol avec talons)
5. Hauteur = ___ cm/pouce (du haut de la tête au sol sans chaussures)
6. Couleur de la robe = ___ (n'importe quelle couleur à choisir parmi notre nuancier ou la couleur de l'image.
Exposition de modèles :
FAQ:
1. J'ai besoin d'une autre couleur et d'une taille personnalisée, mais je ne peux pas la choisir lorsque je passe cette commande, que dois-je faire ?
Notre taille et notre couleur sont libres. Vous pouvez passer cette commande avec votre propre demande. Nous réaliserons la robe selon votre nouveau message.
2. Puis-je apporter quelques modifications à la conception originale ou votre usine peut-elle créer ma propre conception ?
Absolument OK ! Veuillez nous contacter avant de commander.
3.Puis-je choisir une couleur différente et une taille personnalisée ?
Bien sûr, veuillez vous référer aux détails ci-dessous.
4. Commande urgente ou urgente
Nous acceptons également les commandes urgentes. Veuillez nous contacter avant de commander pour confirmer la date et le supplément en conséquence, merci.
5.Frais de douane
Dans la plupart des cas, dans certains pays, l'agent des douanes peut être strict. Nous ne sommes pas responsables des frais de douane, veuillez consulter la politique douanière chez vous.
Remarques:
1. En tant que vendeur honnête, nous garantissons que la robe sera 90 % à 95 % identique à l'image originale montrée. Si vous voulez 100% exactement la même chose, veuillez pardonner. Nous ne pouvons pas garantir, veuillez donc ne pas passer la commande si vous insistez toujours sur une similitude à 100 %. Merci pour votre compréhension.
2. La robe de mariée ne comprend aucun accessoire tel que des voiles, des gants, un jupon à l'intérieur, etc. Les enchères concernent uniquement la robe ! Si vous voulez des accessoires, veuillez nous contacter !
3. Nous vous suggérons de choisir des lacets qui sont préférables pour ajuster la taille pour mieux s'adapter à votre corps.
4. La robe peut être confectionnée dans une taille, une couleur et un design personnalisés. Nous vous suggérons fortement de trouver un tailleur professionnel qui mesurera pour vous en suivant attentivement les directives de mesures personnalisées avant d'acheter une robe en ligne.
5. Aucune robe prête à l'emploi. Toutes les robes doivent être faites sur mesure ! L'ensemble du processus de fabrication sur mesure (à partir de la date à laquelle nous recevons votre paiement et vos mesures) prendra 8 à 15 jours ouvrables (sauf commandes urgentes).
6. Avant de passer une commande, veuillez lire attentivement toutes nos annonces. Si vous avez des questions, n'hésitez pas à nous contacter.
Tableau des tailles:
En raison de la robe de mariage/événement, il s'agit de vêtements spéciaux, mesure manuelle avec une erreur de 1 à 3 cm, veuillez comprendre. Merci 
Comment mesurer:
Une robe parfaitement ajustée commence par des mesures parfaites. Avant de commander une robe sur mesure sur Aliexpress.com, nous vous encourageons fortement à trouver un tailleur local professionnel qui pourra vous aider à mesurer avec précision. Ici, nous allons vous montrer quelles mesures sont nécessaires et comment les prendre correctement. Attention : se mesurer à la maison est plus délicat qu'on ne le pense ! Pour de meilleurs résultats, faites toujours prendre vos mesures par un tailleur professionnel local.
Charte de couleurs:
Étant donné que les écrans d'ordinateur présentent des aberrations chromatiques, en particulier entre l'écran CRT et l'écran LCD, la différence de couleur ne peut pas être évitée. Nous ne pouvons donc pas garantir que la couleur de nos produits sera parfaitement la même que celle des images que vous avez vues, veuillez comprendre. Si vous êtes très très strict en matière de couleur, veuillez nous contacter avant de passer une commande. Merci.
Politique de retour:
1. Vous disposez de 7 jours pour décider si les articles vous conviennent après les avoir reçus.
2. Vous pouvez retourner ou échanger tout article non porté, non lavé, inchangé ou endommagé dans son emballage d'origine, y compris votre numéro de commande.
3. Les frais d'expédition de retour sont payés par l'acheteur.
4. Afin de résoudre votre problème dans les plus brefs délais, veuillez d'abord nous contacter et nous indiquer votre saison de retour.
5. Après avoir reçu les informations sur votre colis de retour et votre numéro de suivi, nous vous rembourserons votre argent sur votre compte dans un délai de 3 à 10 jours ouvrables.
6. Nous en sommes vraiment désolés si vous avez reçu un article qui n'est pas celui que vous commandez réellement ou qui n'est pas le même que celui montré sur les images ou sur la description indiquée sur les pages Web.
7. Toutes les robes sont des copies des pages Web, pas exactement les mêmes, mais nous faisons de notre mieux pour que la robe soit proche des images. Veuillez donc acheter de manière rationnelle, même si elle est bon marché.
Retour:
Étant donné que vos commentaires sont très importants pour le développement de notre entreprise, nous vous invitons sincèrement à nous laisser des commentaires positifs si vous êtes satisfait de nos produits et services. Cela ne vous prendra qu'une minute. Merci!
si vous avez des questions, posez-les-moi avant le paiement ou laissez-moi un nouveau message lorsque vous le faites, nous vous répondrons dans les 24 heures. merci
14 Days Return & Refund
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Return and refund policy
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
- Our Commitment to Excellence
From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
- Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
- Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
- Definition of Damaged Dresses
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
- Variations in Handmade Products
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
- Our Commitment to Resolution
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.
- Assistance and Support
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
- Return Process for Damaged Dresses or Wrong Item Received
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
- Non-Returnable and Non-Refundable
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
- Considerations Before Purchase
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
- Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.
- Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
- Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
- Once your order has been shipped, it can no longer be canceled.
Warm regards,
The Traditions By ANNA Team
How To Measure
xMEASUREMENT GUIDE
MEASUREMENT TIPS FOR THE PERFECT FIT
Get measured before placing an order: We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following the measure guide below.
Measurement requirements: Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.
A BUST
This is NOT your bra size!
Wear an unpadded bra (your dress will have a built-in bra)
Relax arms at sides
Pull tape across the fullest part of the bust
B WAIST
Bend to one side to find the natural crease of your waist
This is the slimmest part of the waist
Measure across at this point
Keep tape slightly loose to allow for breathing room
C HIPS
Stand with feet together
Measure around the fullest part of the hips and rear
Tape should brush across both hipbones
D HOLLOW TO FLOOR
Stand straight with feet together
Measure from the center of your collarbone(hollow) straight down to the floor
E HEIGHT
Stand straight with feet together
Begin at the top of the head and pull tape straight down to the floor
ARMHOLE
Hold out your arm
Put the tape around your shoulder and across your armhole
Please measure with bare shoulders
ARM CIRCUMFERENCE
Relax your arm
Put the tape around the fullest part of your upper arm
Please measure with bare arm
BELLY
Stand up straight with your abdomen relaxed.
Measure around your belly button with a tape.
Size Chart
