FAQ:
1. Ho bisogno di un altro colore e dimensioni personalizzate, ma non posso sceglierlo quando effettuo questo ordine, cosa dovrei fare?
Le nostre dimensioni e il nostro colore sono gratuiti. Puoi effettuare questo ordine con la tua richiesta. Faremo il vestito secondo il tuo nuovo messaggio.
2. Posso fare alcune modifiche al design originale o la tua fabbrica può fare il mio design?
Assolutamente ok! Si prega di contattarci prima dell'ordine.
3. Posso scegliere un colore diverso e dimensioni personalizzate?
Certo, consultare i dettagli di seguito.
4. Ordine urgente o di punta
Accettiamo anche Rush Order. Contattaci prima di confermare la data e il supplemento di conseguenza, grazie.
5.Customs Commissioni
Nella maggior parte dei tempi a volte in alcuni paesi, l'ufficiale doganale può essere severo. Non responsabile alcuna commissione doganale, dai un'occhiata alla politica doganale nel tuo posto.
Appunti:
1. Come venditore onesto, garantiamo che l'abito sarà il 90% -95% uguale alla foto originale mostrata. Se vuoi esattamente il 100%, perdona. Non possiamo garantire, quindi per favore non effettuare l'ordine se insisti ancora al 100% di somiglianza. Grazie per la tua sospensione.
2. L'abito da sposa non include accessori come veli, guanti, sottoveste all'interno e così via. L'offerta è solo per il vestito! Se vuoi accessori, contattaci!
3. Ti suggeriamo di scegliere il pizzo che è meglio regolare le dimensioni per adattarsi meglio al tuo corpo.
4. L'abito può essere realizzato in dimensioni personalizzate, colore, design. Ti consigliamo vivamente di trovare un sarto professionale da misurare per te seguendo attentamente le linee guida per le misurazioni personalizzate prima di acquistare un abito online.
5. Nessun pronto - ha fatto alcun vestito. Tutto l'abito deve essere fatto su misura! L'intero processo personalizzato (dalla data in cui riceviamo il pagamento e le misurazioni) richiederà 8-15 giorni lavorativi (ordini urgenti tranne).
6. Prima di effettuare un ordine, leggi attentamente tutti i nostri elenchi, in caso di domanda, non esitare a contattarci.
Tabella di formato:
A causa dell'abito da nozze/eventi ci sono abbigliamento speciale, misurazione manuale con errore 1-3 cm, per favore grazie. Grazie
Come misurare:
Un abito aderente perfettamente inizia con misurazioni perfette. Prima di ordinare un abito realizzato da AliexPress.com, incoraggiamo fortemente a trovare un sarto locale professionista che possa aiutarti a misurare in modo accurato. Qui, ti mostreremo quali misurazioni sono necessarie e come prenderle correttamente. ATTENZIONE: misurarti a casa è più complicato di quanto pensi! Per i migliori risultati, fate sempre prendere le tue misurazioni da un sarto locale professionale.
Politica di ritorno:
1. Hai 7 giorni per decidere se gli articoli sono giusti per te dopo averli ricevuti.
2. Puoi restituire o scambiare articoli non lavati, non lavati, inalterati e non danneggiati nel pacchetto originale, incluso il tuo ordine n.
3. La tassa di spedizione di restituzione è pagata dall'acquirente.
4.in Ordine per inserire il tuo problema il prima possibile, ti preghiamo di contattarci prima e dirci la tua stagione di ritorno.
5. Dopo aver ricevuto le informazioni sui pacchi di restituzione e il monitoraggio n. Rimborseremo i tuoi soldi sul tuo account entro 3-10 giorni lavorativi.
6. Ci dispiace così tanto se hai ricevuto un articolo che non è ciò che effettivamente ordini o non lo stesso delle immagini che mostrano o la descrizione dice nelle pagine Web.
7. Tutti gli abiti sono copie delle pagine Web, non esattamente lo stesso assolutamente. Ma facciamo del nostro meglio per rendere l'abito vicino alle foto. Quindi si prega di acquistare razionalmente. Anche se è a buon mercato.
Feedback:
Poiché il tuo feedback è molto importante per lo sviluppo della nostra attività, ti invitiamo sinceramente a lasciare un feedback positivo per noi se sei soddisfatto del nostro prodotto e servizio. Ti vorrà solo 1 minuto. Grazie!
Se hai domande per favore chiedermi prima del pagamento o lasciarmi un nuovo messaggio quando lo farai, ti risponderemo entro 24 ore.
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
Warm regards,
The Traditions By ANNA Team
Get measured before placing an order: We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following the measure guide below.
Measurement requirements: Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.
This is NOT your bra size!
Wear an unpadded bra (your dress will have a built-in bra)
Relax arms at sides
Pull tape across the fullest part of the bust
Bend to one side to find the natural crease of your waist
This is the slimmest part of the waist
Measure across at this point
Keep tape slightly loose to allow for breathing room
Stand with feet together
Measure around the fullest part of the hips and rear
Tape should brush across both hipbones
Stand straight with feet together
Measure from the center of your collarbone(hollow) straight down to the floor
Stand straight with feet together
Begin at the top of the head and pull tape straight down to the floor
Hold out your arm
Put the tape around your shoulder and across your armhole
Please measure with bare shoulders
Relax your arm
Put the tape around the fullest part of your upper arm
Please measure with bare arm
Stand up straight with your abdomen relaxed.
Measure around your belly button with a tape.